If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.

• You are at least 18 years of age or the age of majority in Qatar
• You have the legal capacity to enter into this binding Agreement
• All information you provide is accurate, current, and complete
• All information you provide is accurate, current, and complete
• You will comply with all applicable laws and regulations of the State of Qatar
• You are located within Qatar

STARJAB Trading and Services WLL operates exclusively within the State of Qatar. We do not accept international orders or ship outside Qatar. All transactions, shipping, and services are limited to customers within Qatar only.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to the website. Your continued use of the website after modifications constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically.

You must report damage, defects, or malfunctions IMMEDIATELY at the time of delivery:

• Refuse acceptance of damaged packages or inspect the product completely before accepting delivery
• Document any damage, defects, or malfunctions with photographs and/or video in the presence of the delivery carrier
• Contact us immediately (within 1 hour of delivery) at +97459951863 with photographic/video evidence
• Do NOT accept delivery if the packaging is visibly damaged
• Do NOT accept delivery if you discover the product is broken or malfunctioning during inspection

• NO returns will be accepted for any reason
• NO exchanges will be processed
• NO refunds will be issued
• This policy applies even if you discover issues hours or days after delivery
• Acceptance of delivery constitutes acceptance of the product in its delivered condition

• 4.5 Return Requirements for Damaged/Defective Items If you need to return a damaged, defective, or malfunctioning product, you MUST return it with:

• ALL original packaging materials
• ALL package stickers intact and attached
• ALL product labels and tags attached
• ALL protective covers and wrapping exactly as delivered
• ALL accessories, manuals, and included items
• Product in the exact same condition as delivered (except for the reported defect)

The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.

The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.

An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.

If ANY of the following are missing or removed, the return will NOT be accepted:

Original packaging or box

Package stickers or shipping labels

Product labels or tags

Protective covers or wrapping materials

Any component of the original packaging

4.6 Our Responsibility If you properly report damage, defects, or malfunctions at the time of delivery as outlined above AND the item is returned with all original packaging, stickers, covers, and labels intact, we will:

• Review your photographic/video evidence
• Inspect the returned item and verify all packaging components are intact
• Verify the claim with the delivery carrier if applicable
• Provide a replacement or refund at our sole discretion
• Cover return costs only for verified damaged/defective/malfunctioning items that meet all return requirements

We reserve the right to refuse any return that does not include complete original packaging with all stickers, labels, and covers intact.

4.7 Your Responsibility It is your sole responsibility to:

• Be available to receive and thoroughly inspect the delivery
• Examine products completely before accepting delivery
• Report any issues immediately to both the carrier and us
• Provide clear photographic or video evidence of any damage, defects, or malfunctions
• Understand that acceptance of delivery constitutes acceptance of the product condition

5.1 Check Before Ordering - MANDATORY Before placing any order, you MUST contact us to verify product availability. This is a mandatory requirement.

Contact us at:

• Phone: +97459951863
• Email: sj@starjab.com
• WhatsApp: +97459951863

• Your order may be rejected if items are out of stock
• No liability will be accepted by STARJAB for rejected orders
• You cannot hold us responsible for unavailable items
• No compensation will be provided for rejected orders

• Refuse or cancel any order for any reason
• Limit order quantities
• Discontinue products without notice

6.1 Delivery Area We deliver only within the State of Qatar. We do not ship internationally.

6.2 Delivery Schedule

• We deliver Sunday through Thursday, excluding Qatar public holidays
• Delivery times are estimates only and not guaranteed
• Estimated delivery time: 1-3 business days within Qatar after order confirmation

• We are not responsible for delays caused by carriers, weather, traffic, or circumstances beyond our control
• Delivery times do not include order processing time
• Customer must be available at the delivery address

• 6.4 Failed Delivery Attempts If delivery cannot be completed due to your unavailability:

• We will attempt to contact you to reschedule
• Additional delivery charges may apply for re-delivery
• Orders may be cancelled if delivery cannot be completed after multiple attempts

7.1 Currency All prices are displayed in Qatari Riyals (QAR). This is the only currency we accept.

7.2 Pricing

7.3 Payment Methods We accept the following payment methods ONLY:

7.4 Payment Terms

8. ORDER CANCELLATION AND MODIFICATION

8.1 Customer Cancellation

9. PRODUCT DESCRIPTIONS AND AVAILABILITY

10. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of STARJAB Trading and Services WLL and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY QATARI LAW:

12. INDEMNIFICATION

You agree to indemnify and hold harmless STARJAB Trading and Services WLL, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

13. PRIVACY, DATA COLLECTION, AND MARKETING

13.1 Information We Collect When you place an order or contact us, we collect:

13.2 How We Use Your Information By providing your contact information, you explicitly consent and authorize us to use it for:

13.3 Marketing Communications By placing an order or providing your contact information, you agree to receive marketing communications through:

You will be automatically enrolled in our marketing communications. If you wish to opt-out, you must contact us at sj@starjab.com.

13.4 Data Sharing

13.5 Payment Information

13.6 Data Security

13.7 Data Retention

13.8 Your Rights You have the right to:

13.9 Cookies

14. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

15. DISPUTE RESOLUTION

15.1 Governing Law These Terms are governed by and construed in accordance with the laws of the State of Qatar, without regard to conflict of law principles.

15.2 Jurisdiction Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Qatar.

15.3 Language In the event of any conflict between the English version of these Terms and any translation, the English version shall prevail

16. PROHIBITED USES

You may not use this website to:

17. SEVERABILITY

If any provision of these Terms is found unenforceable under Qatari law, the remaining provisions shall remain in full effect to the maximum extent permitted by law.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and STARJAB Trading and Services WLL and supersede all prior agreements, understandings, and communications regarding the subject matter herein.

19. CONTACT INFORMATION

Business Hours: Sunday - Thursday (excluding Qatar public holidays)

20. MANDATORY ACKNOWLEDGMENT

BY PLACING AN ORDER OR USING THIS WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT:

Important Legal Notice: This document represents the complete Terms of Use for STARJAB Trading and Services WLL. For additional legal protection, we recommend having these Terms reviewed by a licensed attorney in Qatar to ensure full compliance with Qatari commercial law, consumer protection regulations, e-commerce laws, and data protection requirements.

Last Updated: January 5, 2026
Effective Date: January 5, 2026